Shipping Policy

Koala Living will only deliver within the United Arab Emirates. We offer free delivery across all Emirates if the total purchase amount is 500 AED and above. For purchases totaling less than 500 AED, a delivery fee of 50 AED will be applied. Please note that free shipping applies automatically during the checkout process for qualifying orders. It is essential to review the delivery terms before confirming your order, as charges may apply based on the total purchase amount.

Once your order has been placed you will be contacted shortly to organize an appropriate time for delivery to take place. Koala Living delivery crew is responsible for assembling your purchased products(excluding the installation of chandeliers, wall decor/art, mirrors, or other objects that require surface fixture). Such assistance can only take place during the delivery and not on any other desire date.

To ensure your purchased products arrive into the desired room/ space in your home or office, please take clearance measurements of elevators, doors, and stairways prior to complete the purchase. where building elevators (for apartments) or staircases (for villas), do not accommodate the product, customers are responsible to organize manual transportation at their own risk. in such an instance, Koala living home delivery crew will deliver the products only to the grand floor. you are charged 300 AED if we send the same product again due to an issue at your end.

Purchased products awaiting delivery scheduling or 'self-collection' must be handover within 30 days from the invoice date. Thereafter monthly storage charges (at 5% of invoice value) will apply. koala living does not bear responsibility for any loss or damage of products that have been in its possession for over 6 months, no exchanges or refunds will apply in these cases.

Exchange And Refunds.

• Exchange requests are entertained within 14 days of purchase under the following terms & conditions.
• Products should be in original (packed) condition along with the original invoice.
• All purchases of furniture are final once items delivered and assembled in good condition. No exchanges or refunds Will be accepted.
• All purchases of furniture are final once self-collected from the warehouse or showrooms. No exchanges or refunds will be accepted.
• All purchases are final for items sold during discounts and promotions. No exchanges or refunds will be accepted.
• All purchases are final for items tagged as a 'last piece' or 'As it is'. No exchanges or refunds will be accepted.
• Due to hygiene reasons, no exchanges or refunds will be accepted on mattresses.
• Products should be thoroughly checked at the time of purchase/ delivery for their condition Product claims will not be entertained later.
• Order cancellation requests prior to delivery are settled through credit note/gift vouchers which are valid for 180 days, (During sales and offers this term can not be used)